0x0000007E after XP an SP2 or SP3 upgrade on AMD PC
A problem has been detected and Windows has been shut down to prevent damage to your computer... Technical information: *** STOP: 0x0000007E (0xC0000005, 0xFC5CCAF3, 0xFC90F8C0, 0xFC90F5C0)
The symptoms fitted everything on
KnowledgeBase Article 888372 but it seemed their solution didn't work.
Quoted from the Microsoft website it said
Change the "Start" Value data box, to 4"
I realised it may be a mistake so I modified it to
So it changed the current controlset rather than a backup one and it did the trick. I guess it was a typo on their part.
Update: 02 August 2006
Seems that on May 16, 2006 Microsoft have removed this solution from the Knowledgebase, now simply stating that they do not support this configuration.
Thanks Microsoft. I don't understand though. I don't mind if you put disclaimers stating that this fix might stain your washing blue or kill your puppies and that it wasn't Microsoft's fault in the first place that some 13 year installed your PC while playing with his whatevers... But for the love of all things holy, why remove a potential solution that may help people bring their systems back online??
OK, rant over :)
Update: 11th April 2007
Summary of contributed solutions
- "booted up using Bart PE, went in and load the System hive and I can only see the ControlSet001, but I changed the Start value to 4 anyway and restart, and it worked !!!"
- "renamed C:\Windows\system32\drivers\intelppm.sys to intelppm.no-sys and it booted just fine."
- "I was able to finished repairing Windows after i deleted the Intelppm.sys in system32\drivers"
- "it's easier just to rename or delete intelppm.sys from the recovery console."
And I believe the most elegant solution is this one from 5th April 2007 :-
"boot with the Windows CDROM and start the Recovery Console on the interested partition. then type 'disable intelppm' to disable that driver from running. Reboot"
Update: 13th May 2008
Unbelievably it appears that Microsoft have had the same problem with Windows XP Service Pack 3. Another solution has cropped up which I'm actually little annoyed I didn't think of. So if you have an AMD processor and you think you could suffer from this problem (particularly if it is a HP PC!). At the command prompt type:-
sc config intelppm start=disabledand it should disable the redundant intelppm driver.
Update: 14th May 2008Another solution. At the command prompt:-
reg add HKLM\System\CurrentControlSet\Services\Intelppm /v Start /d 4 /t REG_DWORD
Kudos to Jesper Johansson's blog for that little gem, and he seems to be keeping close tabs on the situation and has comprehensive page regarding this issue - I recommended a visit if you are suffering from the Windows XP SP3 0x0000007E blues(creen).
Update: 20th May 2008
Hilarious, almost two years to the day (May 16 2006-May 6 2008) after Microsoft removed the solution from KnowledgeBase Article 888372, the resolution is now back! (and updated to say SP3). I'm guessing they couldn't deal with the potential fallout of n thousand people complaining that their computers won't boot/endlessly rebooting. Or maybe they took my rant seriously! One can only hope :)