Q: What is the minimum on-site charge?

A: As we do not have call-out charges, we've made our minimum on-site time 2 hours, this way the customer is encouraged to put jobs and tasks together to make things more efficient for both parties.
However we recognise that sometimes emergencies or quick responses are needed that require short in-site visits. In these cases we include the travel time (typically 30 minutes or less for London businesses). So an example onsite call where the customer was 20 minutes away and 10 minutes onsite would be counted as 50 minutes.

The charges for these on-site visits will be according to the method of invoicing.

Q: Am I charged for calling to ask about work performed or invoices?

A: No, not at all. Time is only charged for when work is performed on your behalf to install, maintain or fix problems.