We have come across a couple of instances recently where emailed pictures (.jpg and .jpeg) can not be opened in Outlook and just present the recipient with a white box with a red cross and the message that a preview could not be generated. The same result is given when the attachment is saved to the desktop (or other folder) and attempted to be viewed. If the email is accessed via webmail (OWA) the email and picture are displayed without a problem.
While there are other suggestions on how to rectify the problem the quickest and easiest that has presented itself so far is to check for the Security Update for Microsoft Office Outlook 2003 (KB945432) and remove it.
This will fix the problem but I am unsure as to any other effects this will have at this time, the security update seems to have been released 11th March 2008. Microsoft Release Information
We seem to be seeing a bug in Adobe Acrobat 8.1.2 where printing a PDF from within Acrobat Reader prints out with red backgrounds on images with certain documents, it may be in conjuction with HP printers. But we've only seen 3 cases in various offices so it's hard to be certain of that at the moment.
There doesn't seem to be a fix that we've found at the moment, so we recommend as a temporary solution until it is fixed by Adobe is to either downgrade to an earlier version or to use an alternative PDF viewer.
I recommend the FoxIt PDF Reader as it is free, works well and is fast and solves this problem for the people that have come across it.
Seems rdpclip.exe misbehaves occasionally, preventing use of the "copy" function (via Ctrl+C or menu) in Windows or Office 2003
The temporary solution seems to be to kill the rdpclip.exe process. To do this go to the Start button and click Run. Then type
taskkill /F /IM rdpclip.exe
There is a hotfix for Windows 2003 server to prevent this, but in this instance there was no connection to a Win 2003 server, it was a Windows XP computer that was acting as the server being connected to.
After updates to the Exchange contacts, client reported not being able to see the updated version. All contacts are shown correctly when accessing webmail but not from within Outlook.
Outlook 2003 was in this instance configured to use the Exchange mailbox in cached mode, the OAB had not replicated to the local machine after 24 hours, so I followed the instructions in the Microsoft KnowledgeBase Article: Administering the offline address book in Outlook 2003 and Outlook 2007
To Force Outlook to update it's OAB (Global Address List)
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We carry around a lot of software on our USB keys these days in order to assist in doing our job. Here is the main selection of the software we keep on it.
Sometime in the last two weeks my father had overnight been unable to access MSN, Hotmail and Windows Updates. The problem also extended to him not being able to connect to me using the NTR remote connection software that we use, however he did still have VNC installed.
Once he connected to me via reverse VNC and I'd confirmed that he had made no changes to system, been hijjacked or infected. We left it overnight to see if it was a transient problem.
It wasn't. He is with AOL broadband and apparently they have have made some changes.
The MTU settings in the Netgear router they supplied are the source of the problem.
This is how to fix it:
On a Windows machine:
On a Apple machine see this article: How to find your router on an Apple Mac
