IT Support from your own IT department

It's that simple. In a larger company you can draw on a pool of IT talent for your work by calling your in-house IT people. In the same way, we are here to address your IT questions, problems and projects you have, so you can get on with running your business.

runPCrun provides a cost-effective, out-sourced IT department for SME's. Our mission is to provide a no-nonsense approach and to simply care about our customers IT. We let our attitude and work speak on our behalf (and you can see this reflected in the praise we receive from existing customers)

So how we achieve our mission of providing the best IT support in London?

With a telephone and an Internet connection, we use remote support technologies to provide effective IT support anywhere - eliminating the need to be physically present and so fix a large majority of problems quickly.

Since we are based in the City (between Old Street and Moorgate) however, we have the ability to have an engineer on-site in an emergency fast, which customers are able to see with on-site response times of as little as 40 minutes from ringing us up.

We like our engineers are well-versed and experienced. Whatever your needs, you can be assured that runPCrun can help you.                                                                               

Isn't it is a pain when you talk to a supplier and they answer with a "it's not our problem, you have to talk to X"?

In the course of our work we will talk directly to whoever is needed to get the job done. However, by maintaining ties and partnerships with the best service-driven suppliers of goods and services in the field, if you use our recommended suppliers (many of who win awards for being the best in the business), you will find that any problems encountered are solved quicker and with less fuss.

Our customers use us because they know we can help them. From understanding what the problem is (if they wish to know) to providing the best solution, we provide clear, accurate advice from down-to-earth IT techs.

We strive to have one member of staff to deal with a customer primarily where possible to ensure familiarity with your issues and quicker fixes. Then alongside that with our comprehensive documentation and an awesome help desk system, it's possible to allow different engineers to take over where it is necessary should a problem be in someone's field of expertise or their favourite engineer not be available.