If you have major problem such as your email going down or your server not working, it is now possible to alert us via text message at anytime of the day including weekends.

This is particularly useful if the issue occurs outside of office hours or you don't have access to email.

 

How to text the Major Service Outage (MSO) message system

1. Create a text message to 020 3095 1166 (or +4420 3095 1166 if abroad)
   
2. Start the text message with the letters 'MSO' to inform us that it is a Major Service Outage (and therefore an emergency)
3. State your company name (in a short, recognisable form where appropriate)
4. State the problem in it's shortest and simplest form (for example "server dead" or "email down") try to keep it less than 5 words if you can.

How to email the Major Service Outage (MSO) message system

1. Email mso@runpcrun.com with ALL the following in the SUBJECT LINE ONLY
2. Start the subject line with the letters 'MSO' to inform us that it is a Major Service Outage (and therefore an emergency)
3. Next, state your company name (in a short, recognisable form where appropriate)
4. State the problem in it's shortest and simplest form (for example "server dead" or "email down") try to keep it less than 5 words if you can.

If you are part of a larger office, please don't assume that someone else will alert us. In fact the more MSO's we receive from a company, the quicker we can realise it is a "global" problem rather than a single persons issue and therefore respond accordingly.