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Support
Invoice - 30 day terms
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Hourly rate ............................... £90 p/hr
- 1 month trial period for new clients in London .. £60 p/hr
"Pay as you go"
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200 minutes ............................... £250 (£75 p/hr)
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500 minutes ............................... £500 (£60 p/hr)
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1000 minutes ............................. £900 (£54 p/hr)
Pay-as-you-go procedure
- To receive time, email accounts@runpcrun.com and request the block of time required.
- A pro-forma invoice will be issued.
- Pay the pro-forma invoice.
- Once the pro-forma invoice is paid, the time is credited to your account.
Pay-as-you-go terms and conditions
- Pay-as-you-go time and time usage is calculated from the start to the end of each calendar month.
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Pay-as-you-go time does not expire. Refunds of unused time are permissible on request.
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All engineer time is recorded by the minute in our online helpdesk and a monthly statement is printed or available as PDF.
- Accounts with negative time balance at the end of a calendar month are charged on 30 day invoice terms on the remaining balance.
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All prices are for on-site, phone and remote work. On-site work has a 2 hour minimum. All prices are excluding VAT.
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Business hours only - 9am -> 6pm, Mon -> Fri. Prices for work outside these hours are available on application.
- Clients with a server are advised to allocate a specified amount of pay-as-you-go time per month to reduce support costs and authorising pro-active server maintenance checks and work to be carried out.
Additional services and products
SMTP Relay
For customers with their own mail servers:-
SMTP Relay
Service with Spam and Virus filter - £30 per quarter.
Outlook/Exchange email
Hosted Microsoft Outlook / Exchange - £14 per mailbox per month.
Online Backup
Back your data up safely outside your office - £5 per server (or workstation) + £5 per 10Gb per month.
e.g. to back up 40Gb of data on a server it will cost £5 + (4x£5) = £25 per month
Microsoft Office 2003/2007 Training
One day training course for any Microsoft Office product (Word/Excel/Powerpoint/Outlook etc) - £215 per day.
There are 3 levels of training - Beginner, Intermediate and Advanced (4 for Access)
