Need to pre-purchase support time?

Support

Invoice: 30 day terms

• Hourly rate ............................... £90 p/hr

Retainer: Place money on account for big savings

• 200 minutes of IT Support ............................... £250 (£75 p/hr - 16% discount)
• 500 minutes of IT Support ............................... £500 (£60 p/hr - 33% discount)
• 1000 minutes of IT Support ............................. £900 (£54 p/hr - 40% discount)

Retainer support terms and conditions

1. When pay-as-you-go-time is requested a pro-forma invoice is issued and the money paid is placed on account for you . As you use support time with us, the VAT invoices are issued and paid off automatically by the account.
2. Since it is money that is held on account for you, it does not expire. Refunds of your money held on account are permissible when you request.
3. The discount and discounted support time applies from the day we receive the money and cannot be backdated.
4. Support usage is calculated from the start to the end of each calendar month. All engineer time is recorded by the minute and the monthly support statement of all work performed is available on the VAT invoice issued at the end of the month.
5. We can notify you when your account runs low on request. Accounts with a negative time balance at the end of a calendar month are charged on 30 day invoice terms on the remaining support time.
6. All prices are for on-site, phone and remote work and exclude VAT. On-site work has a 2 hour minimum unless otherwise stated.
7. Business hours only - 9am -> 5:30pm, Mon -> Fri. Prices for work outside these hours are available on application.
8. Clients with a server are advised to allocate a specified amount of pay-as-you-go time per month to reduce support costs and authorising pro-active server maintenance checks and work to be carried out.
9. At runPCrun's discretion, money held on account may be allocated to minor (less than £50) non-recurring purchases and expenses such as cables etc.

Contract Support

As agreed - depends on the level of support required and the users & equipment involved. Call us on 020 3355 9222 for a support contract assessment.

Service and Product Prices

Download the above pricelist as PDF or Excel spreadsheet