020 3355 9222
Existing clients

How to use PRINTSCREEN to send in errors

This procedure is for efficiently sending RunPCRun error messages, this is particularly useful for errors that either need research, are low-priority or are intermittent in nature.

So you get the error message appear.

Press the PRINTSCREEN (or sometimes PRNTSCRN) key usually situated in the top right-hand part of the keyboard, near SCROLL LOCK and PAUSE/BREAK.

This will place the whole screen into the "clipboard". Now select the Paint program from the Start Menu > Accessories > Paint

This application will pop up like so.

Select "Edit" > "Paste"

The screen will be pasted into the Paint program. Now we simply have to save it.

Select "File" > "Save As..."

Save the picture somewhere suitable, usually the desktop is a good place. Also change the "Save as type" to "PNG (*.PNG)"

All you have to do now is to send that image to ourselves at support@runpcrun.com and we can do the research on the error and get back to you.