runPCrun are your IT department. It's that simple. In larger companies you can draw on a pool of IT talent for your work by calling your in-house IT people. In the same way, we are here to address any IT questions, problems and projects you have, so you can get on with running your business.
runPCrun provides a cost-effective, out-sourced IT department for SME's. Central to our approach is to simply care about our customers and we let our attitude and work speak for us. You will see this reflected in our testimonials from existing customers.
Would you like to know how we achieve our aim of providing the best IT support in London:-
With a phone and an internet connection, we use remote support technologies to provide effective IT support anywhere - eliminating the need to be physically present and so fix a large majority of problems quickly. If that is not enough, since we are based centrally (we are very close to London's Baker Street underground station, with access to 5 tube lines and a multitude of London taxi's) we have the ability to have an engineer on-site almost immediately in an emergency, with customers seeing on-site response times of as little as 20 minutes.
Our engineers are well-versed and experienced. Each engineer has many years experience in various common and (and sometimes not-so common)
operating systems and software. They're here because they love doing what they do and so do we. Because of this, whatever your needs, you can be assured that runPCrun will help you.
Windows, Mac and Linux, we love them all!
A selection of what we provide you with:-
We know our customers use us because they we can help them understand what the problem is and then provide the best solution. We provide clear, accurate advice from down-to-earth IT technicians. We strive to have one member of staff to deal with a customer primarily where possible, which ensures familiarity with your issues and quicker fixes, along with comprehensive documentation allowing different engineers to take over where it is necessary.
Being a SME ourselves, we understand that money and budgets can be precious. When you use runPCrun every piece of work gets recorded and logged in our request tracking system. You then get a simple statement at the start of a month showing the work we've done for you and the corresponding bill. If you have any questions you just ask.
With simple pricing structure of £1 per minute for remote or onsite calls, that we can get you past those IT problems that cost you money quickly and cheaply. But rest assured, we don't start the clock from the moment we pick up the call! We like to say hello and have a chat first! Usually charges start from the moment we start a remote connection, unless it's a consultation or other type of call.
We get asked why we don't do subscription such that other IT companies do. We've found that those plans for quality customer and system care are flawed.
First, as every customer is unique, some prefer constant contact, guidance and help on every and anything, another may wish to get the most out of IT systems by using PDA's, mobile phones, VPN's etc.
Others just want 15 minutes a week looking after a simple file and email server and making sure it stays running, while others still only call us occasionally when their in-house technical support hits a wall. And yet all of these customers are to pay a flat-monthly rate based on some guideline such as what equipment they use or how many people are working there?
If you use us for 10 minutes, you pay for 10 minutes. Simple. If you do wish a regular monthly charge then we allow the pre-purchase of cheaper hours on a monthly basis which can then be called off when wished. When you need us for longer periods we have discounts on 1/2 and 1 day rates also.
So just call runPCrun on 0845 45 01254 to have a chat and find out how we can help you.