020 3355 9222
Existing clients

user help

This category covers general hints and tips for anyone

Major Service Outages

If you have major problem such as your email going down or your server not working, it is now possible to alert us via text message at anytime of the day including weekends.

This is particularly useful if the issue occurs outside of office hours or you don't have access to email.


How to use the Major Service Outage (MSO) text message system

  1. Create a text message to 020 3111 9121 (or +4420 3111 9121 if abroad)
  2. Start the text message with the letters 'MSO' to inform us that it is a Major Service Outage (and therefore an emergency)
  3. If you want us to contact you on a different number than you are texting from, please put your phone number and include any international dialling codes if you are abroad.
  4. State your company name (in a short, recognisable form where appropriate)
  5. State the problem in it's shortest and simplest form (for example "server dead" or "email down") try to keep it concise if you can.

If you are part of a larger office, please don't assume that someone else will alert us. In fact the more MSO's we receive from a company, the quicker we can realise it is a "global" problem rather than a single persons issue and therefore respond accordingly.

Help! My Screen is Upside Down! - Shortcut Keys to Fix


We occasionally get a call that begins 'Help! My screen is upside-down!', this is usually on a laptop, and it can be done inadvertently - it has even been done by cats on the keyboard according to one customer. However, there are simple shortcut key combinations that can put everything back to normal.

If the display has been rotated, it can normally be corrected by pushing the key combination <Ctrl> + <Alt>+  <Up Arrow>. 

This capability to invert/rotate the display is a feature of some of the Intel® Extreme Graphics Chipset driver.  

The following chipsets are affected:

Intel® Extreme Graphics 845GE
Intel® Extreme Graphics 845GV
Intel® Extreme Graphics 845G
Intel® Extreme Graphics 845GL
Intel® Extreme Graphics 2 865G
Intel® Extreme Graphics 2 865GV
Intel® Extreme Graphics 2 855GM

Image rotation is enabled by default and is activated by the default key combination <Ctrl> + <Alt> + <F1>.

Once it is activated, you can rotate the display with the additional "Hot Keys":
<Ctrl> + <Alt> + <Right Arrow>
<Ctrl> + <Alt> + <Down Arrow>
<Ctrl> + <Alt> + <Left Arrow>
<Ctrl> + <Alt> + <Up Arrow>
To disable this Hot Key Feature, remove the check from the Enable Hot Keys selection box in the Extended Graphics properties.

How do I get a pound symbol? All about the ALT key.

If you need to use symbols or characters not easily accessible on your keyboard you can access them via your ALT key on any Windows PC.

Just hold the left ALT key and type the number for the symbol using the number pad on the keyboard (rather than the numbers on the top line).

  • Alt 156 - £ (Pound)
  • Alt 0128 - € (Euro)
  • Alt 155 - ¢ (Cent)
  • Alt 157 - ¥ (Yen)

Remember that on laptops the number pad is usually located on the main keyboard in blue numbers and accessed via the matching blue 'Fn' key (typically on the bottom left of the keyboard) .

Function Key

So on laptops it will go something like:-

  • Hold Alt + Fn
  • Type number e.g. 156 for a pound symbol - usually 'jio' on a laptop keyboard
  • Let go of Alt + Fn

There are symbols for languages, drawing, punctuation and lots more. Check out this full list of ALT codes in categories.

Disable macro security in Access 2007

Access 2007 disables macros by default, and then you have to go through the new "Trust Centre" to find it. Here's the simple procedure to switch it off.

How to enable network share support in MozyHome and MozyPro Desktop Edition

Update: 28th Feb 2010 - Due to the reported problems people have been having with the existing approach below, I have created the following program for MozyHome & MozyPro. It runs in the system tray and checks various Mozy registry keys (not just the one below), and if they have been changed by Mozy, it resets them back to the values that allow Mozy to backup and restore from the network.

Download the 'Mozy Network Share Enabler' here
Download the 'Mozy Network Share Enabler' here (64 Bit only) version.

This is a free program, and is not supported by runPCrun or Mozy, and it's use is at your own risk. It currently works with MozyHome and MozyPro 

If you'd like to thank me, there are a few options.

  • Feedback, both positive and negative to help me develop it further. Use the comments on this page (no sign up required, just a captcha)
  • Use this Mozy referral code to sign up for a free 2.5Gb Mozy account & my father will get an extra 0.5Gb on his free account.
  • Buy me a cup of coffee (or a beer) using the donate button and I'll inform you about any future updates using the email address you donate from.
Many thanks to everyone that performs any one of these actions - Dan

mozy network backup and restore

runPCrun recommend MozyPro for our business clients (usually in conjunction with an in-house backup solution, you can never have too many backups and they are faster to recover larger data volumes). However MozyHome* is a good product in itself for home users and I use it myself for my personal data.

When I initially tested MozyHome, there was a "add network share (BETA)"  option which could be enabled. Since I use a Networked Attached Storage (NAS) device for my personal data at home (so my wife can easily access our photos etc.) this was perfect and so I subscribed.  Unfortunately updates to MozyHome since have removed this option. When I contacted MozyHome support their (obvious) answer was that "we don't support that".

Since I was loathe to stop my subscription (it was only a month or so before that I'd finally uploaded 40Gb of my personal photos) I had a root around and found that while MozyHome had removed the option from the GUI, there was still an entry in the registry for this option.

All you have to do is open regedit (type 'regedit' at the Start > Run in XP or Windows button > Start search in Vista) and edit the following key

HKEY_LOCAL_MACHINE\SOFTWARE\mozy\optionsnetworksharesupportValue data REG_DWORD = 1

 or with MozyPro Desktop Edition (the Server edition comes with network support)

HKEY_LOCAL_MACHINE\SOFTWARE\mozypro\optionsnetworksharesupportValue data REG_DWORD = 1


Now when you right click on the top level of the file system


When you click on this, the Add Network Share dialog box pops up.


And the share pops up now in your File System view for you to select what needs to be backed up.


Once backed up, it will also pop up in the Restore view.

Please note that I've found with the last few updates when MozyHome updates itself, it resets this value to 0, but the backup still functions properly. However it doesn't allow you to change the backup settings until the value is set back to 1 and the UNC share re-added. The restore view always works.

Hopefully MozyHome will not change this policy or remove it completely in future updates.

*This has some referral or partnership with this supplier via the link given. Check out our stance on reviews and recommendations.

Office 2007 mapping workbooks

Useful training materials for 2007. The mapping workbooks help people familiar with older versions of Office (2000/XP/2003) quickly find the new locations for menu items.

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