Versado I.T. Services was founded in 1997 and was operated as a training company by Jamie Neil. He provided tailored courses on a variety of technical subjects, from datacommunications and networking foundation courses to Cisco router configuration and IPv6. During this time, runPCrun was envisaged by Chris Wolfe in 1999 as a high-value outsourced IT support department for SME's, as well as what was seen as the coming of the "information worker". Dan White joined runPCrun as a director in early 2003.
In late 2003, Chris, Dan and Jamie joined forces trading was commenced under the runPCrun brand name for all support work, while hosting and training was continued under the Versado name. Jamie Neil then left in 2007 to join GPMD as a developer and technology director and the hosting operations were passed over to GPMD in-line with Jamies experience and the web development services they provide. However Jamie is still a minority shareholder and still works with runPCrun as occasions arise.
If you are familiar with an engineer by all means contact them directly if you deem it necessary, but if they are busy, unavailable or on-site please follow the following procedures to be dealt with effectively.
If urgent or a priority call :-
Ring 0845 45 01254 and simply hold. This rings all engineers phones enabling any one of us to pickup (unless all lines are currently taken in which case a voicemail system will activate and this will be emailed immediately to all engineers)
Also out-of-hours you may ring the engineers mobile number, if engaged/busy then leave a voice message or text them.
If it is not an urgent call:-
Please email support@runpcrun.net with your query wherever possible, otherwise phone as above.
Tips for emails:-
Try to explain your problem clearly. Note any error messages exactly.
Where possible use the "PRINTSCREEN" key (on the top right of most keyboards). This will copy the entire screen, and can then be pasted into a blank word document and attached to the email. This will make your life easier when complex errors are displayed on screen and allow us to solve it much faster. The entire PRINTSCREEN procedure can be found in detail here.
Here are a small selection of the clients we work for:-
Chinawhite
Gurr Johns
GPMD
ICW
Francesca Galloway
Sam Fogg
Fuse 8
Hothouse Productions
Miriam Stoppard Lifetime
SBM Ltd
Deepblue Associates
Built initially using the TikiWiki community website engine building the website from a 5 page out of date website to a portal used by hundreds each day. The website was then moved to Drupal. All work on the website is performed voluntarily by runPCrun. This website also runs on Drupal.
...ever since we started working with RunPCRun we have nothing but praise to give about them. They are knowledgeable, efficient, reliable, good humoured and very good at handling AND resolving problems under a tight deadline with a stressed client over their shoulder. We had a complete server crash - hardware problem - one evening, they answered their phone after hours, were on site first thing in the morning. We could do e-mail within 2 hours and were back working fully with our day-before-crash back up in the afternoon. I cannot think we could have expected any better service and I cannot think of anything worse that could happen to us.
Annick Lapotre - Sam Fogg
"We have been very happy with Run PC Run service. They are very good guys as individuals and very professional business wise. They have set up our system and they always gave us what are the best and cost effective options for any expansion that we required. We have been using their service since we were established. They always try to be at the other end of the phone and accommodate our needs."
Sevinc Burt - Worldwide Energy Logistics Ltd
"Thank you so much for all your support, persistence and tenacity trying to fix the Norton chaos!"
Cristiane - Passion Organic
This post related how to forward email headers to IT support in various popular email clients.
Please note: If you do not know which program (or flavour of Outlook) you use, if you go to Help then About you can find this information out then follow the relevant section.These files are freely available tools for helping administer, clean and rescue systems.
runPCrun are your IT department. It's that simple. In larger companies you can draw on a pool of IT talent for your work by calling your in-house IT people. In the same way, we are here to address any IT questions, problems and projects you have, so you can get on with running your business. runPCrun provides a cost-effective, out-sourced IT department for SME's. Central to our approach is to simply care about our customers and we let our attitude and work speak for us. You will see this reflected in our testimonials from existing customers.
How we achieve our aim of providing the best IT support in London:-
Monthly IT support contract providers use such tempting arguments such as:-
And argue against "pay-as-you-go" with:-
The plain fact is, IT service is not like providing water. Good quality engineer time costs money, which is typically why IT support companies will do everything possible to cover only very specific cases in their contract and force people to jump through phone system hoops to talk to one. This paying of "rates" for "unlimited" support instead of what you are using is in the IT service providers interests to make an easy income stream, not the customers.
Basically we've found that these subscription plans for quality customer and system care
are flawed. First, as every customer is unique, some prefer constant contact, guidance and
help on every and anything, another may wish to get the most out of IT systems by using PDA's, mobile phones, VPN's etc.
Others just want 15 minutes a week looking after a simple file
and email server and making sure it stays running, while others still
only call us occasionally when their in-house technical support hits a
wall. And yet all of these customers are to pay a
flat-monthly rate based on some guideline such as what equipment they
use or how many people are working there?
No.
If you use us for 10 minutes, you pay for 10 minutes. Simple.
With a phone and an internet connection, we use remote support technologies to provide effective IT support anywhere - eliminating the need to be physically present and so fix a large majority of problems quickly. If that is not enough, since we are based centrally (we are very close to London's Baker Street underground station, with access to 5 tube lines and a multitude of London taxi's) we have the ability to have an engineer on-site in an emergency fast, with customers seeing on-site response times of as little as 20 minutes.
We like our engineers are well-versed and experienced. Each engineer has many years experience in various
operating systems and software. They are here because they love doing what they do and because of this, whatever your needs, you can be assured that runPCrun will help you.
Windows, Mac and Linux, we love them all!
A selection of what we provide you with:-
Our customers use us because they know we can help them understand what the problem is and then provide the best solution. We provide clear, accurate advice from down-to-earth IT technicians. We strive to have one member of staff to deal with a customer primarily where possible to ensure familiarity with your issues and quicker fixes, along with comprehensive documentation and a clever help desk system allowing different engineers to take over where it is necessary.
Being a SME ourselves, we understand that money and budgets can be precious. When you use runPCrun every piece of work gets recorded and logged in our request tracking system. You get a simple statement at the end of a month showing the work we've performed for you and the corresponding bill. If you have any questions we encourage you to just ask.
With a simple pricing structure for remote or onsite calls, we can get you past those IT problems that cost you time & money. Rest assured though, we don't start the clock from the moment we pick up the call! We like to say hello and have a chat first to accertain the problem. Charges usually start from the moment we start a remote connection (consultations or other types of call may differ)
So just call runPCrun on 0845 45 01254 to have a chat and find out how we can help you.
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