Our Support ticket system records all correspondence on each support issue.
This creates a full audit history that our engineers and clients (if requested) can view. It is created when a customer emails us at the support@runpcrun.com address or is opened for them when we are called on our 0845 45 01254 phone number.
We've been providing spam filtering on our email service for some time, ensuring that you never even see 95% of the unsolicited messages that are sent to your mailbox. Unfortunately it's hard to block all the spam without accidentally blocking ligitimate email too, so a small amount of spam will always get through. This article looks at how you can sort most of this spam into a separate "Junk" folder.
This flash demonstration is to show how to set your Out-of-office autoreply in our Shinymail web mail.
runPCrun are your IT department. It's that simple. In larger companies you can draw on a pool of IT talent for your work by calling your in-house IT people. In the same way, we are here to address any IT questions, problems and projects you have, so you can get on with running your business. runPCrun provides a cost-effective, out-sourced IT department for SME's. Central to our approach is to simply care about our customers and we let our attitude and work speak for us. You will see this reflected in our testimonials from existing customers.
How we achieve our aim of providing the best IT support in London:-
Monthly IT support contract providers use such tempting arguments such as:-
And argue against "pay-as-you-go" with:-
The plain fact is, IT service is not like providing water. Good quality engineer time costs money, which is typically why IT support companies will do everything possible to cover only very specific cases in their contract and force people to jump through phone system hoops to talk to one. This paying of "rates" for "unlimited" support instead of what you are using is in the IT service providers interests to make an easy income stream, not the customers.
Basically we've found that these subscription plans for quality customer and system care
are flawed. First, as every customer is unique, some prefer constant contact, guidance and
help on every and anything, another may wish to get the most out of IT systems by using PDA's, mobile phones, VPN's etc.
Others just want 15 minutes a week looking after a simple file
and email server and making sure it stays running, while others still
only call us occasionally when their in-house technical support hits a
wall. And yet all of these customers are to pay a
flat-monthly rate based on some guideline such as what equipment they
use or how many people are working there?
No.
If you use us for 10 minutes, you pay for 10 minutes. Simple.
With a phone and an internet connection, we use remote support technologies to provide effective IT support anywhere - eliminating the need to be physically present and so fix a large majority of problems quickly. If that is not enough, since we are based centrally (we are very close to London's Baker Street underground station, with access to 5 tube lines and a multitude of London taxi's) we have the ability to have an engineer on-site in an emergency fast, with customers seeing on-site response times of as little as 20 minutes.
We like our engineers are well-versed and experienced. Each engineer has many years experience in various
operating systems and software. They are here because they love doing what they do and because of this, whatever your needs, you can be assured that runPCrun will help you.
Windows, Mac and Linux, we love them all!
A selection of what we provide you with:-
Our customers use us because they know we can help them understand what the problem is and then provide the best solution. We provide clear, accurate advice from down-to-earth IT technicians. We strive to have one member of staff to deal with a customer primarily where possible to ensure familiarity with your issues and quicker fixes, along with comprehensive documentation and a clever help desk system allowing different engineers to take over where it is necessary.
Being a SME ourselves, we understand that money and budgets can be precious. When you use runPCrun every piece of work gets recorded and logged in our request tracking system. You get a simple statement at the end of a month showing the work we've performed for you and the corresponding bill. If you have any questions we encourage you to just ask.
With a simple pricing structure for remote or onsite calls, we can get you past those IT problems that cost you time & money. Rest assured though, we don't start the clock from the moment we pick up the call! We like to say hello and have a chat first to accertain the problem. Charges usually start from the moment we start a remote connection (consultations or other types of call may differ)
So just call runPCrun on 0845 45 01254 to have a chat and find out how we can help you.
Here we detail settings for using our email for the popular Outlook client Here is a Flash demonstration of the POP email setup process.
Quarterly newsletter for UK businesses and runPCrun customers
