runPCrun's "Total Support"
|'Total Support' is our fixed cost IT support solution. A premier support package with absolutely NO exceptions.|
|24/7/365 Support (on a standard 1 hour response SLA - no waiting.)|
|Disaster Recovery & Backup solution included (off-site on-line backup, high availability, hot/cold spare solutions)|
|Remote working (home working solutions, intra-office solutions, on-the-road solutions)|
|Pre-emptive & polling monitoring solutions (Server, infrastructure, live-notifications) & full service visibility|
With a fixed monthly cost we offer regular onsite visits and unlimited telephone and remote support.
With runPCrun's 'Total Support' we take complete responsibility for our customer's overall IT requirements, managing day-to-day IT upkeep and deliver great value at a fixed monthly cost.
Our customers can be sure that we are on hand to ensure that any unexpected IT issues are dealt with in a timely manner. 'Total Support' is designed to provide inclusive support services for all of your IT infrastructure. With disaster recovery planning, multiple backups, guaranteed service levels and fast response times to ensure any down time is kept to a minimum.