Forwarding Email Headers

This post related how to forward email headers to IT support in various popular email clients.

Please note: If you do not know which program (or flavour of Outlook) you use, if you go to Help then About you can find this information out then follow the relevant section.

Microsoft Outlook 97

  1. Open the offending email.
  2. At the top of Outlook, click File, and then click on Properties.
  3. Click on the Internet tab.
  4. Highlight everything by hitting Ctrl and "A" keys at the same time.
  5. Next, while everything is highlighted, hit Ctrl and "C" at the same time. This copies the information.
    Nothing new will happen on the screen.
  6. Close the Properties window.
  7. Press the Forward button found on the toolbar.
  8. Address this message to: support@runpcrun.com
  9. Click at the very TOP of the message you are about to forward, so that the cursor is blinking in the body of the message.
  10. Go to the Edit menu, then go to Paste.
    This will paste the property information that was copied before into this message.
  11. Send the message by clicking the Send button in the top left corner.
  12. The original, offending message can now be deleted or saved, as you choose.

Microsoft Outlook XP

  1. Open the offending email (double click the message to open it in a new window).
  2. Click on View, then choose Options.
  3. Click in the "Internet Headers" box, and hit CTRL and A at the same time then Ctrl and C(at the same time again). This copies the information.
    Nothing new will happen on the screen.
  4. Next, click the "Close" button.
  5. Create a new message, and address the email to: support@runpcrun.com
  6. Click in the body of the message, then choose "Edit", and select "Paste"
    The headers should be in the body of the message now.
  7. Send the message.
  8. The original offending message can now be deleted or saved as you choose.

Microsoft Outlook 2003

  1. Open the offending email (double click the message to open it in a new window).
  2. Click on View, then choose Options.
  3. Click in the "Internet Headers" box, and hit CTRL and A at the same time then Ctrl and C(at the same time again). This copies the information.
    Nothing new will happen on the screen.
  4. Next, click the "Close" button.
  5. Create a new message, and address the email to: support@runpcrun.com
  6. Click in the body of the message, then choose "Edit", and select "Paste"
    The headers should be in the body of the message now.
  7. Send the message.
  8. The original offending message can now be deleted or saved as you choose.

Outlook Express

  1. Open the offending email.
  2. At the top of Outlook Express, click File, and then click on Properties.
  3. Click the Details tab.
  4. Press the Message Source button at the bottom.
  5. Select all the information in the new window by hitting the Ctrl and "A" keys at the same time.
    This will highlight (usually in black) everything in the window.
  6. Next, while everything is highlighted, hit Ctrl and "C" at the same time. This copies the information.
    Nothing new will happen on the screen.
  7. Close both windows (the Message Source window and the Message Properties window).
  8. Open a new message by clicking the "New Mail" button at the top left corner of the Outlook Express window.
  9. Address this new message window to support@runpcrun.com
  10. Click once in the body of the "New Message" window, click the Edit menu at the top of that same window,
    and select Paste. This should paste all of the message source information in the body of the new message.
  11. Send the message by clicking the Send button in the top left corner.
  12. The original offending message can now be deleted or saved as you choose.

Netscape Messenger

  1. Open the offending email
  2. At the top of Netscape Messenger, click View, and then Headers.
  3. Click on "ALL". This will display the headers of that message.
  4. Highlight the entire message by going to the Edit menu and clicking on Select All.
  5. Next, with everything highlighted, hit Ctrl and "C" at the same time. This copies the information.
    Nothing new will happen on the screen.
  6. Open a new message by clicking the "New Msg" button at the top left corner of the Netscape Messenger window.
  7. Address this new message window to support@runpcrun.com
  8. In the body of the message, click the mouse once.
  9. Go to the Edit menu then Paste.
    This should paste all of the message source information into the body of the new message.
  10. Send the message by clicking the Send button in the top left corner.
  11. The original offending message can now be deleted or saved as you choose.

Eudora Pro/Light

  1. Open the offending email.
  2. Right above the message, click on the button that says "Blah, Blah, Blah".
    (This shows the hidden "headers")
  3. Prepare to forward the message by clicking the Forward button.
  4. It is very important that the message is Forwarded, and not Redirected.
    Redirecting the message will only remove the headers again.
  5. Address this message to support@runpcrun.com
  6. Send the message by clicking on the SEND button on top of the window.
  7. The original offending message can now be deleted or saved.

Mozilla Thunderbird

  1. Open the offending email (double click the message to open it in a new window).
  2. Click on "View", then choose "Headers" then "All".
  3. Then click the "Forward" button and address the email to: support@runpcrun.com
  4. Next, click the "Send" button.
  5. Next time you send an email click on "View" > "Headers" > "normal" to put the Headers back to normal.

Entourage (Office 2001/X/2004) (Mac)

  1. Double-click on the e-mail message.
  2. Click View > Internet Headers or View > Source.
  3. A window will open with the full headers of the message.
  4. Click in that window.
  5. Click the Edit menu and choose Select All.
  6. Click the Edit menu and choose Copy.
  7. Create a new message in Entourage, click in the body of the message, go to the Edit menu and select Paste.
  8. Fill in the appropriate e-mail address in the To:, the subject, and then click Send Now.